FAQ's

  • General information

    What is the service’s timetable?

    The service schedule is from 09:00 to 18:00 from April to October and from 09:00 to 17:00 from November to March.

    How long does each route take?

    Each route takes around 1 hour/1 hour and 40 minutes. 

    How frequent is the bus service?

    Tanger City Tour has a large fleet of buses that allows it to offer a service frequency of 30 minutes for the Tanger Ville, the Tour Spartel have two departures/day.

    Is there anyone on board who can provide information of the service?

    Yes, on all our buses there is a member of staff who can provide information in different languages and who will try to answer all your doubts about the TangerCity Tour and recommend points of interest in the city and its surroundings. He or she can be found next to the stairs to the top deck and is also responsible for receiving passengers and checking their tickets.

    Where can I take the buses?

    You can board the bus at any of our stops. If you don’t already have a ticket, you can buy one on board.

    Where do the routes begin?

    You can catch the bus at any of the stops.

    Can I go and come back on the same bus?

    The Tanger City Tour routes are circular, so you can return to the stop you began at or to any other stop at any time.

    How can I find the information about the service disruptions?

    We inform about the service disruptions, we recommend you visit the website the specific day you are going to use the service. 

  • Our fleet of vehicles

    What are the buses like?

    All our buses are red in colour, double decker and feature an open-top upper deck. You enter all of them at the front and exit from the rear, except for wheelchair users, who enter via the rear door.

    Do the buses feature an audio guide?

    Yes, all our buses feature an automatic audio guide system in 8 languages: Arabic, Spanish, Korean, Chinese, French  Italian, Japanese and Portuguese. We’ll provide you with the headphones free of charge when you purchase your ticket: all you have to do is choose the channel for the language of your choice.

    Are the buses covered or do they have a roof?

    Our buses feature a sliding roof that is used only in the case of rain. If you wish, you can also travel on the lower deck, bearing in mind that you must always sit in one of the available seats, for your own safety.

    Is there room for wheelchairs?

    All Tanger Cit Tour buses feature an access ramp and room for wheelchairs. Each bus has a maximum capacity of 1 wheelchair.

  • Tickets and points of sale

    Can I change route on the same ticket?

    Yes, you can. The ticket is valid for both routes, and you can hop on and off at any stop, provided you show a valid ticket.

    Where can I buy tickets?

    Tickets can be purchased on any of our buses and at our different points of sale. You can also purchase your tickets online. All you have to do is go to a stop and show the document you receive by email after making the online purchase as you board the bus.

    Are there discounts for groups?

    We have special prices for large groups. For further details, contact us by email or telephone (details in our contact section).

    Are your buses available for private hire?

    Yes, we have special rates for private hire and we can also personalise the service offered. For further details, contact us by email (details in our contact section).

    From what age do children have to pay?

    Children aged up to 5 years of age travel free of charge. Between the ages of 6 and 14 they pay the child rate and from 15 and up they are regarded as adults.

    How much do the tickets cost?

    You can check our prices on http://tanger.city-tour.com/en/tickets or on our mobile app, available free of charge from the iTunes and Google Play stores.

    Until when can I use my ticket?

    Your ticket will show the time it expires and will be valid from the moment you buy it. If you buy your ticket online or through one of our agents, you will be given a ticket or voucher which can be exchanged when getting on the bus for the first time. The ticket which you are given at this moment will show you the time it expires (48h).

    Should I print out the ticket(s) I bought online?

    It is not necessary. You can present the voucher on paper or show it through your mobile phone when you first board the bus, where it will be exchanged for a ticket and you will be provided with all the associated material.

  • Rules and services

    Can I bring luggage on board?

    Our buses have no luggage storage. So, if you have luggage, it can only consist of small suitcases you can take with you and that do not take up any other seat, aisle space or emergency exits. We regret to say that large suitcases or packages are not allowed on board.

    Can I bring a baby buggy on board?

    Yes, but it must remain on the ground floor, folded if possible. It will be placed in the area set aside for wheelchairs, so disabled people shall have preference, meaning that you must remove the buggy if required.

    Do I have to bring my own headphones?

    There’s no need. When we hand over your ticket, you will also receive a set of headphones to listen to our automatic audio guide service. However, if you wish, you can bring your own headphones to connect to the bus’s system via its 3.5 mm mini-jack connector.

    Are there any specific safety rules for on-board travel?

    Given that the Tanger City Tour is a service offered aboard moving buses, it is extremely important that you carefully follow all the safety rules indicated by our on-board staff and by the audio guide system. While travelling, you must not stand, eat, drink, smoke, have open umbrellas on the top deck or throw or extend any object out of the bus.

    Are animals allowed on board?

    With the exception of guide dogs, no animals or pets of any kind are permitted on board TangerCity Tour buses.

    Do I enjoy priority boarding on the bus if I’ve already purchased my ticket?

    No. Everyone must wait in line to board at each of the stops, whether or not they already have a ticket.

    Can I smoke on the bus?

    No. Smoking is strictly prohibited aboard our buses.

    Does the Tanger City Tour have a mobile app?

    Yes, we offer a free app for iOS and Android devices, which allows you to enjoy your trip by identifying in real time where you are, where you are heading and which points of interest you can visit, via its completely up-to-date multimedia content. It also features extremely useful tools, such as a closest stop search and augmented reality. You can download the TangerCity Tour App from the iTunes and Google Play stores.

     

  • Problem Solving

    I’ve lost my ticket. What can I do?

    Unfortunately, you can only board the bus with a valid ticket, and its loss or theft does not give rise to any entitlement to replacement or refund. Not other forms of payment receipt or reused vouchers are accepted. Once you have acquired your ticket, you must keep it, as you must be able to show it both when boarding the bus and during routine checks. It is the customer’s responsibility to prove that he or she has been supplied with a ticket and, if this has not happened, to ask for one from our on-board staff when making the purchase.

    Do you have a lost property office?

    You can contact us by email at customers-tng@city-tour.com 

    Where can I send a complaint about the service?

    If you are unsatisfied with our service, you can contact us via email at customers-tng@city-tour.com . Please provide all possible information to us so we can study your case and respond as soon as possible.

    I have made a purchase on the webpage/app but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage/app but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-tng@city-tour.com and we will send them to you.